Assist – Travel /
Transport

Getting to appointments, shopping, and community activities should feel safe, simple, and stress-free. Assist–Travel/Transport is an NDIS support that helps participants travel confidently and stay connected to everyday life.

At Empower Independence Care, we provide reliable transport support to help you attend what matters — medical appointments, therapy sessions, social outings, community programs, and day-to-day errands — while supporting your independence along the way.

Who it’s for

This support may be right for you if you are an NDIS participant and you:

• Need help travelling safely in the community

• Want to attend appointments, programs, work, or social activities

• Feel anxious navigating transport alone

• Need support due to mobility challenges or confidence issues

• Want to build skills to travel more independently over time

• Need support planning routes and managing travel routines

How we help

Support is tailored to your needs and may include:

• Transport to appointments, therapy, community activities, and errands

• Support while out in the community (checking in, assistance during outings)

• Help planning trips (timing, routes, preparation and routines)

• Support to build confidence using public transport where appropriate

• Assistance to attend group programs or centre-based activities

• Encouragement and coaching to gradually increase independence

What you get

With Empower Independence Care, you can expect:

• Reliable and respectful support for your travel needs

• Safe community access with a supportive, participant-first approach

• Flexible support options based on your routine and goals

• Confidence-building to help you feel comfortable travelling and attending activities

• Clear communication and consistency from our team

Funding & availability

Assist–Travel/Transport may be funded under your NDIS plan depending on your goals and budget categories (for example, transport-related supports or community access supports).

We support self-managed and plan-managed participants (and can discuss options if you are NDIA-managed). Availability depends on your suburb in Sydney and requested times.

Your pathway

1. Enquiry – Tell us where you’re located and what transport support you need.

2. Quick consultation – We learn your routine, destinations, and preferences.

3. Plan & schedule – We confirm suitable support times and expectations.

4. Start support – We support you with safe travel and community access.

5. Review progress – We adjust supports and build independence over time.

FAQs

1) What types of trips can you support with?
We can support travel for appointments, shopping, social outings, community participation, and programs — depending on your NDIS goals and service agreement.

2) Can you support me to use public transport?
Yes, where appropriate. We can help you build confidence and travel skills gradually.

3) Do you stay with me during appointments?
This depends on your needs and service agreement. We can provide support during community access as required.

4) Is this available on weekends?
We offer flexible scheduling including weekends, subject to availability.

5) Do you provide transport across all of Sydney?
We service many areas across Sydney. Contact us with your suburb and we’ll confirm availability.

6) How do I know if my NDIS plan covers this support?
If you have transport or community access supports aligned to your goals, you may be eligible. We can guide you on what to check in your plan.

7) How do I get started?
Send an enquiry with your suburb, plan management type, and the travel support you need.